FAQs

what is smør?

smør is an e-commerce store that specializes in selling body care products like our popular smør body butter. we offer vegan, cruelty-free, and clean ingredients that provide effective hydration for sensitive, dry skin.

are smør products safe for all skin types?

yes, our products are formulated with gentle ingredients suitable for most skin types, including sensitive skin.

however, as everyone's skin is unique, we recommend conducting a patch test before full application.

do smør products treat skin conditions like eczema or psoriasis?

no, our products are designed for cosmetic purposes - to enhance the appearance and feel of your skin. we do not claim to treat or cure any medical skin conditions. for such concerns, please consult a healthcare professional.

are your products fda approved?

cosmetic products are not subject to fda pre-approval. however, we ensure that all our products comply with

fda regulations for cosmetics, focusing on safety and proper labeling.

are smør products cruelty-free and vegan?

yes, all smør products are cruelty-free. we do not test on animals. additionally, our formulations are vegan,

containing no animal-derived ingredients.

can i use smør products during pregnancy or while breastfeeding?

our products are formulated with gentle ingredients, but we recommend consulting your healthcare provider

before introducing any new skincare products during pregnancy or breastfeeding.

how should i store smør products?

store your smør products in a cool, dry place away from direct sunlight to maintain their efficacy and shelf life.

do your products have expiration dates?

yes, each product has a recommended shelf life, typically indicated on the packaging. using products within

this timeframe ensures optimal performance and safety.

how long do i have to return an item?

you have 14 days after receiving your item to request a return. we want to make sure you have enough time to decide if our products are right for you.

what is your refund policy?

to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. please note that we do not accept returns for sale items or gift cards.

how do i start a return?

to start a return, simply contact us at jelena@givemesmor.com. we'll provide you with a return shipping label and instructions on how and where to send your package. please make sure to contact us before sending anything back to us.

what if my item is damaged or defective?

if you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. we'll evaluate the issue and make it right.

can i exchange an item?

yes, you can exchange an item. the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

are there any items that cannot be returned?

yes, there are certain types of items that cannot be returned. these include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. if you have any questions or concerns about a specific item, please get in touch with us.

what if i'm in the european union?

if you're in the european union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. please make sure the item is in the same condition as when you received it, with tags, and in its original packaging.

how long does it take to receive a refund?

once we've received and inspected your return, we'll notify you if the refund was approved or not. if approved, you'll be automatically refunded on your original payment method within 10 business days. please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.